Customer organisations give general authorisation for the sub-processors below, as described in the data processing agreement. Material changes receive at least 30 days’ notice.
| Sub-processor | Role | Data | Location |
|---|---|---|---|
| Render | Cloud hosting: application, private PostgreSQL database, logs, and backups for the invite-only production MVP | Service data, including encrypted case material | European Union (Frankfurt) |
| Transactional email provider (TBC) | Handler notification email (not enabled while email is off) | Handler email address and notification metadata. No case content. | To be confirmed before email is enabled |
| Malware scanning provider (TBC) | Reserved for a future encrypted attachment feature. Attachments are disabled in this release. | Not used while attachments are disabled. | Not applicable until attachments ship |
Notes
Case content is end-to-end encrypted. Sub-processors that only handle ciphertext cannot read plaintext reports.
Handler notification emails do not include case content. They only say that a message is waiting.
Questions about this register: privacy@vox.uk.